At Teknub we aim to make all our product-line items to an exceptional high quality, unfortunately with mass production there will be the occasional item that falls below our standard. If your one of these unlucky few or if this product is not what you expected, we sincerely apologise and we understand your wish for a refund we try to make this process as simple as possible.
30 Day Money Back Guarantee
With our 30 Day Money Back Guarantee you can return unwanted goods through Amazon UK. These items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include a copy of your invoice as proof of purchase and completed an Amazon returns form on their website. There are certain items excluded from this guarantee, these include goods such as incandescent light bulbs.
If you purchased the item less than 30 days ago you can return it under our 30 Day Money Back Guarantee. Please make sure that you return all component parts and any promotional items received as mentioned above. You should include a copy of your invoice as proof of purchase and completed an Amazon returns form on their website.
If you purchased the item more than 30 days ago, depending on circumstances we may offer a repair or where this is not possible we may replace the item with the same or an equivalent model. Please, email us at firstname.lastname@example.org with a brief explanation of the problem together with supporting photos and proof of purchase for us to review before posting us the product. Once we have verified the problem, you will be asked to package the goods into a protective parcel and post to one of our technician centres. We do remind you to pay attention and safeguard the goods in transit as any further damage to this item will require further re-evaluation and may delay processing time. Once ready, this item will be returned through local postage and shall not be liable to any further fees accumulated such as custom tax.
Also read Amazon’s policy of returning goods.